Delivery
Shipping & Delivery Policy
Delivery Times
We aim to dispatch all orders within 3 to 5 working days. Delivery is to mainland UK addresses only. Working days exclude Saturday, Sunday, and Bank Holidays. Please note that estimated delivery times are provided in good faith but cannot be guaranteed.
Free Delivery
We offer free standard UK delivery on all orders over £75. Orders below £75 will have a delivery charge calculated at checkout.
Tracking
Where available, you will receive tracking information by email once your order has been dispatched. Please allow up to 24 hours for tracking information to update after you receive your dispatch notification.
Delays
We do everything we can to meet estimated delivery times. Occasionally deliveries may be affected by factors outside our control including weather, high demand periods, and carrier capacity. If we become aware of an unexpected delay we will contact you as soon as possible.
Failed Deliveries
If a delivery attempt is made and no one is available to receive it, the carrier will leave a card with instructions for rearranging delivery or collecting from a local depot. If a second delivery attempt is required due to no one being available to accept the order, any additional redelivery charges incurred will be the responsibility of the customer.
Damaged Items
If your order arrives damaged, please email us at info@ferraandfield.co.uk within 48 hours of delivery with your order number and clear photographs of the damage. We will arrange a replacement or full refund as quickly as possible. Please do not dispose of the original packaging until your claim has been resolved.
Kerbside Delivery
Some larger items such as steel panels and column sets are delivered via a pallet service to the kerbside. Drivers are unable to bring items onto your property. Please ensure someone is available to accept delivery on the agreed date. Ferra & Field cannot be held responsible for items left unattended at the kerbside at the customer's request.
Mainland UK Only
We currently deliver to mainland UK addresses only. We are unable to deliver to Northern Ireland, the Scottish Highlands, or offshore islands at this time. If you are unsure whether your address qualifies for delivery, please contact us at info@ferraandfield.co.uk before placing your order.
Our Liability
Once your order has been dispatched and handed to the delivery carrier, responsibility for the shipment passes to the carrier. Ferra & Field cannot be held liable for delays, failed deliveries, or damage caused by the carrier once the order has left our hands.
If your order arrives damaged or goes missing, we will do everything we can to help resolve the issue with the carrier on your behalf. Please contact us at info@ferraandfield.co.uk within 48 hours of the expected delivery date and we will investigate as quickly as possible.
Please note that nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015. If your item arrives damaged, faulty, or not as described, you retain the right to a repair, replacement, or refund in accordance with your legal rights.
Contact Us
If you have any questions about your delivery, please contact us at info@ferraandfield.co.uk and we will respond within 1 business day.